Privacy Policy

Privacy Policy

Last Updated: 14/11/2024

At Venue Hire Ltd (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose information on our website, Venue-Hire.com (“Platform”), and explains your rights regarding your data. By using the Platform, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect and process different types of data depending on your interactions with the Platform. This may include:

a. Personal Information

  • Account Information: Information such as your name, email address, contact number, and password when you create an account.
  • Payment Information: Payment details when you complete a booking, although all payment data is processed by our secure third-party payment providers.

b. Booking Information

  • Details of the venues you book, booking dates, venue preferences, and any communications with Venue Vendors.

c. Usage Data

  • Information about how you interact with the Platform, including IP address, browser type, device information, and pages accessed.

d. Cookies and Tracking Technologies

  • Cookies and similar technologies track usage to improve the Platform, personalize your experience, and support marketing and analytics. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Account Management: To manage your account, process bookings, and facilitate secure transactions.
  • Platform Functionality: To operate, improve, and enhance the Platform, troubleshoot issues, and develop new features.
  • Communications: To send booking confirmations, notifications, and respond to inquiries.
  • Marketing and Analytics: To send relevant marketing communications (when you opt in) and to analyze Platform performance and user engagement.
  • Compliance and Security: To enforce our Terms and Conditions, detect and prevent fraud, and ensure user safety and compliance with applicable laws.

3. How We Share Your Information

We may share your information with third parties in the following ways:

a. With Venue Vendors

  • Information related to your booking may be shared with the Venue Vendors to ensure accurate reservations and provide customer service.

b. With Service Providers and Partners

  • We work with third-party service providers to manage payments, perform analytics, and offer additional features. These providers are obligated to protect your information in compliance with our policies.

c. With Affiliates and Business Partners

  • We may share booking and usage data with trusted affiliates and business partners to enhance service offerings, perform joint analytics, and provide targeted marketing.

d. Legal Compliance and Protection

  • We may disclose information if required by law or to protect our rights, enforce our Terms, or prevent fraud or security issues.

4. Data Retention

We retain personal information for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. We will delete or anonymize data that is no longer required for these purposes.

5. Your Rights

As a user in the UK or EU, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request access to the personal data we hold about you.
  • Right to Rectification: Request correction of any inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data when it is no longer necessary for the purposes it was collected.
  • Right to Restrict Processing: Request that we limit processing of your data under certain conditions.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
  • Right to Object: Object to the processing of your data for direct marketing purposes.
  • Right to Withdraw Consent: Withdraw consent where we rely on it as the basis for processing your data.

To exercise any of these rights, please contact us at contact@venue-hire.com. We will respond within 30 days in accordance with GDPR guidelines.

6. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no online platform can be completely secure, so we encourage you to take steps to protect your own data as well.

7. Children’s Privacy

The Platform is not intended for use by individuals under the age of 18, and we do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will delete it immediately.

8. International Data Transfers

If you access the Platform from outside the United Kingdom, please note that your information may be transferred to, stored, and processed in the United Kingdom or other locations where we operate. We ensure that any transfers comply with applicable data protection laws, including GDPR.

9. Changes to this Privacy Policy

Venue Hire Ltd reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, with the “Last Updated” date revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

10. Contact Us

For questions or concerns regarding this Privacy Policy, or if you wish to exercise your data rights, please contact us at:

Email: hello@venue-hire.com

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